Contact
Talk to a person.
Support is open on business days, 12:00 to 20:00 Polish time. You get a first answer within 48 hours on business days, usually much sooner. Outside those hours we answer when someone is available.
Support
Servers, the panel, billing, your account. Open a ticket or write to us; both count for the response times above.
We look after the infrastructure and the panel. Configuring mods, plugins or your own scripts is up to you (Terms §6.7).
System status
Server not reachable? Check whether a node or the panel is down before you open a ticket.
Open the status pageFormal requests
Complaints
Describe the problem, the service it is about, what you would like us to do and how to reach you. We answer within 14 days. As a consumer you can also use out-of-court dispute resolution, see uokik.gov.pl.
support@voxigames.comDowntime compensation
Claim within 14 days after an outage; we decide within 7 business days (Service Level Agreement §5).
support@voxigames.comPrivacy requests
A copy of your data, a correction, deletion or an objection. We answer within one month (Privacy Policy §9).
support@voxigames.comReport abuse or illegal content
Include why it is illegal, where it is (URL or IP), your details (not needed for child sexual abuse material) and a statement that you report in good faith (Terms §7.3).
abuse@voxigames.comAuthorities
Contact point under the Digital Services Act for EU member-state authorities, the Commission and the Board. Polish or English.
daniel@voxigames.comCompany
VoxiHost Daniel Marszałkowski
ul. 3 Maja 29, 62-500 Konin, Poland
NIP 6653080651 · REGON 542936383